Frequently Asked Questions

Everything you need to know about shopping with Arka

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Arka accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How do I contact customer support?

Our support team is available via email at support@arka.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.